Order & Delivery Issues
Shipping/Delivery Errors or Damage; Missing, Damaged, or Unsatisfactory Product
Our goal is to ship your order accurately and for it to arrive in good condition. Trees and plants should be ready to plant when they arrive. However, accidents sometimes happen. If your delivery is damaged during shipping, is missing product, or contains damaged or unsatisfactory products, please contact us within 14 days of receipt and we will make it right! We will send you a free one-time replacement.
Some trees and plants are shipped in a state of dormancy without leaves. These plants are generally less susceptible to transplant shock and have excellent planting success. If you have questions or concerns, please contact us and we’d be happy to answer all your questions.